Shipping and return policy

Every employee at GPS Rugs makes a commitment to provide superior Customer Service. 100% Customer Satisfaction is our Goal. We feel honored and blessed to serve our customers and are constantly looking for new ways to improve our service.

We feel that the customers should always be assisted in a friendly and helpful manner. We know that our business is truly dependent on our customers, and we are extremely thankful to serve and assist our loyal customers.

Shipping

We ship U.P.S., FedEx and in the case of larger products a variety of trucking firms.

All items ship insured.

Remember, all shipments will require an adult signature at the time of delivery.

Free shipping offers are shipped via ground service and apply to locations in the Continental U.S. only. No shipping to PO Boxes.

Freight Damage

Please inspect your packages thoroughly for any signs of damage upon delivery.

If you see something that you are uncertain of, make sure that the driver notes your concern on the way-bill before you sign for and accept the delivery.

Once you accept the package, it is your responsibility to make a claim with the carrier for any damage.

In the event of concealed damage, discovered after receipt, please contact us promptly at 214-964-0010

Defective on Arrival

If you feel the item you received is defective right out of the box, please contact us at 214-964-0010 for assistance.

Refunds and Exchanges

We offer a 7-day refund or exchange (excluding shipping and handling charges).


Please contact us to request a Merchandise Return Authorization (MRA).
No merchandise will be accepted for "return" without a Merchandise Return Authorization (MRA)

You must return an item in the same condition as it was received.

Return freight and insurance are the responsibility of the customer

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